Return & Refund Policy

Your satisfaction is at the heart of everything we do. If you're not completely happy with your Roveo purchase, we're here to make it right.

30-Day Satisfaction Window

We offer a 30-day return window from the date your order is delivered. If 30 days have passed since delivery, we're unable to offer a refund or exchange.

Eligibility

To be eligible for a return:

• The item must be unused, in the same condition you received it, and in its original packaging.
• You must provide proof of purchase (order number or confirmation email).

How to Start a Return

Email roveosupport@gmail.com with your order number and the reason for your return. Our team will respond within 1–2 business days with return instructions. Please do not send items back before contacting us — returns sent without prior authorization cannot be processed.

Refunds

Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If your product arrives damaged or defective, contact us within 48 hours of delivery at roveosupport@gmail.com with a photo of the item. We'll arrange a free replacement or full refund — no need to return the damaged item in most cases.

Non-Returnable Situations

For hygiene and safety reasons, we cannot accept returns on used personal-care devices unless they are defective. Change-of-mind returns must be unused and in original packaging.

Late or Missing Refunds

If you haven't received a refund you've been told is approved, first check your bank account again, then contact your card company. If you've done this and still haven't received it, reach out to roveosupport@gmail.com and we'll follow up personally.

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