Refund policy
Return & Refund Policy
At roveo, we aim to make your shopping experience simple and reliable. If something isn’t right, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it
- Unused, unworn, with tags, and in original packaging
- Proof of purchase (receipt or order number) is required
How to Start a Return
To start a return, contact us at:
khan91008434@gmail.com
Returns must be sent to:
[INSERT RETURN ADDRESS]
If your return is accepted:
- You will receive a return shipping label
- Instructions on how and where to send your package
Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at khan91008434@gmail.com with your order details and photos so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you’re unsure about your item, please contact us before purchasing.
Exchanges
The fastest way to get what you want is to:
- Return the item you have
- Place a new order once your return is accepted
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
- Item must be unused and in original condition
- With tags and original packaging
- Proof of purchase required
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed since approval, contact us at:
khan91008434@gmail.com
Need Help?
For any questions related to returns or refunds, contact us at:
khan91008434@gmail.com