Plainly stated.
No conditions buried in small print. If you need something we have not covered here, email us.
Shipping
CostFree tracked shipping on every order
DispatchWithin 24 hours of ordering, Monday to Friday
United States7–12 business days
TrackingEmailed as soon as your parcel leaves us
Shipping protection$2 at checkout, optional — covers loss, theft and damage in transit
Returns and refunds
Window30 days from delivery
ConditionUsed is fine. We expect you to have tried it
How to startEmail us and we will send a return label
RefundIssued to your original payment method within 5 business days of arrival
Return postageFree
If something arrives damaged
Send us a photograph and we will replace it. There is no form to complete and no need to return the damaged item first. We resolve these within 48 hours.
If your order is marked delivered but never arrived, tell us within 30 days of dispatch and we will treat it the same way.
Cancelling an order
Email us before your parcel is dispatched and we will cancel it and refund you in full. Once it has shipped, treat it as a return — same 30-day window, same free postage.